Hotel & Cancellation Policy
General Check-in / Check-out Policy is as per below:
Check-in time is 12:00 pm and check-out time is 11:00 am
Subject to availability, early check-in and late check-out will be considered. Charges as applicable
In case of cancellation of booking 72 hours prior to arrival no cancellation charges apply. After which 50% of the amount retention will be applicable.
Amendment of bookings is allowed until only 72 hours prior to arrival. Please contact VGR-HOMESTAY at vgrhomestay@gmail.com.
Or call us on 9500088911 for any assistance.
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In keeping with our heightened security procedures it is mandatory for the guest to provide mentioned photo-identity proof while checking-in. Indian Nationals can present any of the following which is mandatory: Passport, Driving License, Voter ID Card, Aadhar Card. Foreign Nationals are required to present their passport and valid visa. Pan card will not be accepted as ID proof.
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We take our guest satisfaction very seriously. Any complaint or comment regarding the stay should be made in the first instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately.
Extra Mattress can be provided for extra person (Extra charges)
Certain privileged booking rates or special offers are not eligible for cancellation, refund or any change. The Customer is therefore advised to check the room description and any such conditions carefully prior to making a booking. VGR-HOMESTAY shall not be liable to cancel or refund any monies or alter any bookings if booking are made under such privileged booking rates or special offers.
Upon cancellation of booking, the refund of the booking amount will be initiated. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the same payment mode (i.e. debit card/ credit card/ net-banking) by which the booking was made by the Customer. The refund process may take 10-15 business days.
Children up-to 5 Years of age can stay free (without the use of extra mattress). Additional charges may be applicable for children between 5 and 12 years. 13 years will be charged as per extra adult rate.
Smoking is prohibited in all the rooms and all public areas. Smoking is only allowed outside the building.
If you travel with valuables, there is a wardrobe to place them. The Home stay is not responsible for any stolen or lost items.
Should any action by a guest be deemed inappropriate by the home stay, or if any inappropriate behavior is brought to the attention of the Home stay, the home stay reserves the right, after the allegations have been investigated, to take action against the guest.
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Guests shall be liable for any damage, except normal wear and tear to home stay asset.
Pets are not allowed in the premises.